INSPIRE NHS Chester

NHS INSPIRE

Inspire NHS

'World class care delivered your way' through leadership, building capability and commissioning for quality'


NHS Customer Experience

INSPIRE is the Customer Experience programme for NHS Trusts from Inspiration NW, created to help you give great service experience by providing tailored support to your staff.

Profile Solutions of Chester, are proud to be part of the INSPIRE programme and to help to put the people who matter most at the very heart of everything you do – your customers.

Your customers need to know they come first, that you are approachable irrespective of the way in which they contact you; that you make your services as customer friendly as possible and that you work with your partners to improve access to services and information across the board.

Through our Inspiration Strategy we have committed ourselves to providing an excellent customer service experience to everyone who contacts us. Our Strategy for Delivering a Great Customer Experience sets out how we intend to achieve this aim. Putting yourselves in the shoes of your customers and treating them in an open and honest way is a key part of this strategy. However, you must recognise the responsibility of the public to treat your staff with respect. Our strategy sets out our commitments to our customers and provides the tools to help staff deliver on those commitments.

Inspire NHS

Over the years we have developed fantastic customer service experience over a range of world class organisations, covering both private and public sectors across the north west and north wales. We aim to support you and your staff with the best learning and organisational support available.

The Inspired Learning Environment has been developed to make it easier for you to tell us about the type of learning support you require for you and your staff to maintain, improve, or excel in your customer service experience.

Please [register for a FREE account] and complete the questionnaire in the Training Request section and take your first steps to Delivering a Great Customer Experience.